If you are a consumer and have concluded a purchase agreement through the online store https://www.orfeoshop.com, you have the right to withdraw from the agreement without giving any reason within 14 days, unless the law excludes the right of withdrawal in the particular case.
For a purchase agreement concerning goods, the withdrawal period generally expires 14 days after the day on which you or a third party designated by you, other than the carrier, take possession of the goods. If several items under one order are delivered separately, the period begins upon receipt of the final item or the final part of the delivery.
You may also withdraw from the purchase agreement before taking possession of the goods.
To withdraw from the agreement, please send us an unequivocal statement clearly indicating that you are withdrawing from a specific purchase agreement.
You may send the withdrawal notice by e-mail to:
info@orfeoshop.com
or in writing to:
Orfeo Office, s.r.o.
https://www.orfeoshop.com
Chelčického 95/13A
370 01 České Budějovice
Czech Republic
You may use our model withdrawal form, but its use is not mandatory.
To meet the withdrawal deadline, it is sufficient to send the withdrawal notice before the period expires.
After withdrawing from the agreement, please send or hand over the goods to us without undue delay and no later than 14 days after withdrawal.
Please send the goods to:
Orfeo Office, s.r.o.
https://www.orfeoshop.com
Chelčického 95/13A
370 01 České Budějovice
Czech Republic
Please do not send goods to DPD PickUp points or parcel lockers.
The consumer bears the direct costs of returning the goods unless otherwise agreed with the Seller.
The original packaging is not a condition for withdrawal from the agreement. However, we recommend packaging the goods sufficiently securely to protect them against damage during return transport.
The consumer is liable only for any reduction in the value of the goods resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functionality.
We will refund all payments received, including the cost of the least expensive standard delivery method offered, without undue delay and no later than 14 days after withdrawal.
We are not obliged to make the refund before we have received the returned goods or before the consumer provides evidence that the goods have been sent back to us, whichever occurs first.
We will make the refund using the same payment method that was used for the original payment, unless otherwise agreed with the consumer and provided that the consumer does not incur any additional costs as a result.
The right of withdrawal does not apply in the cases specified in Section 1837 of the Czech Civil Code.
For our product range, this may apply in particular to goods liable to deteriorate rapidly or with a short shelf life, goods removed from sealed hygienic packaging that are not suitable for return for reasons of hygiene or health protection, or goods made or adapted according to the consumer’s individual requirements.
The mere fact that a product is a food product does not automatically mean that the right of withdrawal does not apply.
