You can select goods from the online store by category, brand, or by using the available filters and search function.
At the top of the online store, you can select CZK or EUR as the currency, depending on availability. Prices and tax documents are then displayed in the selected currency in accordance with the applicable tax regime.
You can add the selected product to the shopping cart by clicking the “ADD TO CART” button.
On the product detail page, you can select the quantity and, where applicable, the product variant before adding the item to the cart.
The quantity can also be changed directly in the shopping cart.
If a quantity price or another currently offered price advantage applies to the ordered quantity, the system automatically recalculates the price.
After adding a product to the cart, you can continue shopping or proceed to the shopping cart.
You can check the contents of your shopping cart at any time.
For individual items, you can change the quantity or remove the product from the cart.
After each change, the system automatically recalculates the order price.
Before proceeding with the order, we recommend checking in particular:
the product name,
the selected variant,
the quantity,
the price,
and any applicable quantity discount.
Then continue by clicking the “PROCEED TO ORDER” button.
You can place an order without registration.
If you already have a customer account, you can log in using your e-mail address and password.
You can also register and create a customer account. Registration is not required to make a purchase.
Depending on the available functions, your customer account may provide an overview of your orders, invoices, delivery and billing details, and other information related to your purchases.
When shopping without registration, you enter the information required to process the order, in particular:
delivery details,
contact e-mail address,
telephone number, if required for delivery,
and, where applicable, different billing details.
To complete the order, you must confirm that you have read and understood the Terms and Conditions.
Information about how Orfeo Office, s.r.o. processes personal data is provided in the Privacy Policy.
The processing of personal data necessary for creating and processing the order, concluding and performing the purchase agreement, delivering the goods, accounting, and complying with other statutory obligations is not conditional upon consent to the processing of personal data for marketing purposes.
Any consent to receive marketing communications is handled separately and is not a condition of purchase.
In the next step, you select an available delivery method.
Depending on the destination country and the specific order, we offer in particular:
DPD – delivery to an address
DPD PickUp – delivery to a collection point or parcel locker
or other delivery methods displayed directly during the ordering process.
When selecting DPD PickUp, you choose a specific available collection point or parcel locker.
The delivery price is always displayed before the order is submitted.
Current delivery options and prices are also available on the Delivery Options page.
After selecting the delivery method, you choose an available payment method.
Depending on the specific order and country of delivery, the following payment methods may be available in particular:
online card payment,
online bank payment,
bank transfer,
QR payment,
cash on delivery,
or another currently offered payment method.
Online card payments and selected online payment methods are processed through the Comgate payment gateway.
The customer enters payment card details directly in the secure environment of the payment service provider. Orfeo Office, s.r.o. does not store the customer’s complete payment card details.
For bank transfers, please use the payment details and variable symbol specified in the order confirmation or payment request.
Before submitting the order, a final summary will be displayed.
Please check in particular:
the ordered products,
quantities and selected variants,
the prices of individual products,
the total order price,
the delivery price,
the delivery method,
the payment method,
the delivery details,
the billing details,
the e-mail address and telephone number.
Before submitting the order, you can correct the information entered.
Submit the order using the button:
ORDER WITH OBLIGATION TO PAY
By clicking this button, you submit a binding order and expressly acknowledge that the order creates an obligation to pay for the ordered goods and any related costs.
Before clicking this button, you have the opportunity to review the order and correct the information entered.
After successfully submitting the order, we will send an order confirmation to the e-mail address provided, containing details of the ordered goods, the price, and other information related to the order.
The purchase agreement is concluded upon delivery of the Seller’s confirmation of acceptance of the order to the Buyer’s e-mail address in accordance with the Terms and Conditions.
Together with the order confirmation, the relevant contractual information will be provided to you on a durable medium, in particular the Terms and Conditions valid at the time of the order and the model withdrawal form.
If you find an error in the order confirmation, please contact us as soon as possible at:
info@orfeoshop.com
When communicating with us, we always recommend stating the order number.
Once the order is received, we begin processing it.
We will inform you by e-mail about any changes to the order status and about dispatch.
For goods in stock, we aim to dispatch orders as quickly as possible.
Unless otherwise agreed for a specific product or order, the delivery terms stated in the Terms and Conditions and on the Delivery Options page apply.
After dispatch, you may receive a shipment number or a link allowing you to track the shipment.
When receiving the shipment, we recommend checking the condition of the packaging.
If you notice obvious damage to the shipment, we recommend:
taking photographs of the damage,
recording the damage with the carrier, where possible,
and contacting us as soon as possible at info@orfeoshop.com
If you discover damage to the product only after opening the shipment, please contact us and, where possible, send photographs of the shipping packaging, filling material, and damaged product.
Failure to follow this recommended procedure does not in itself limit the consumer’s statutory rights against the Seller.
Where applicable, claims relating to transport damage against the carrier are handled by Orfeo Office, s.r.o. as the sender of the shipment.
If a product develops a defect, you may make a complaint.
A complaint may be submitted in particular by e-mail to:
info@orfeoshop.com
or to the following contact and complaints address:
Orfeo Office, s.r.o.
https://www.orfeoshop.com
Chelčického 95/13A
370 01 České Budějovice
Czech Republic
We recommend including the order number, product identification, description of the defect, when and how the defect occurs, and the method of resolution you request.
Use of a separate complaint form is not a condition for the valid submission of a complaint.
After the complaint is submitted, we will issue written confirmation in accordance with applicable law.
If the product needs to be examined in order to assess the complaint, we will ask you to send or hand over the product, or to provide photographs, video, or other necessary supporting materials.
Further details are provided in our Complaints Procedure.
If you are a consumer, you may, in cases provided by law, withdraw from an agreement concluded through our online store without giving any reason within 14 days.
You may also withdraw from the agreement before taking delivery of the goods.
Detailed information, statutory exceptions, and the model withdrawal form can be found on the Withdrawal from the Agreement within 14 Days page.
If you have any questions regarding a product, availability, order, payment, delivery, or complaint, please contact us:
Orfeo Office, s.r.o.
https://www.orfeoshop.com
Registered office:
Chelčického 95/15
370 01 České Budějovice
Czech Republic
Contact, dispatch, returns, and complaints address:
Chelčického 95/13A
370 01 České Budějovice
Czech Republic
Company ID No.: 25176269
VAT ID No.: CZ25176269
E-mail: info@orfeoshop.com
Telephone: +420 734 215 588
