Privacy Statement

Effective from: May 25, 2018
Your privacy is for Orfeo Office s.r.o. important. In this privacy statement, we want to let you know how we collect, use, share and store your personal information.

This privacy statement applies to all websites, applications and products for which it is listed. If the website, application, or Orfeo Office s.r.o. refers to another privacy statement, then the use of this website, application or product is covered by the statement from that link.

To familiarize yourself with the specific section of this privacy statement, below is an outline of each item:

Collection and use of personal data by Orfeo Office s.r.o.
Companies with which Orfeo Office s.r.o. may share your personal information
Options for sharing your personal data and giving instructions to Orfeo Office s.r.o. regarding the sharing of your personal data
Cookies and other technologies
Links, Third Party Applications, and Third Party Privacy Policies
Your options for marketing correspondence
Principles concerning children
Update privacy statement
Retention of personal data
Options for checking, editing, updating and deleting your personal data
1. Collection and use of personal data by Orfeo Office s.r.o.
By personal data we mean data that can identify a specific person alone or in combination with other data obtained. If we combine other data with personal data (those that cannot identify individuals on their own), we treat the information associated with it as personal data.

1.1 Creating an account with Orfeo Office s.r.o.
When you create an account on the website or in the mobile application Orfeo Office s.r.o., we ask you to enter certain personal data, such as e-mail addresses or names. If you do not want to, you do not have to enter the full name. You will use the email address provided with your password to log in to your account. Your account and the entire registration is password protected. We use your name to verify your account when you contact customer support.

1.2 Login to an account with Orfeo office s.r.o. through social network credentials
To the account with Orfeo Office s.r.o. You can also sign in with login information from your social network account (such as Facebook). If you choose this option, then the first time you log in to your account with Orfeo Office s.r.o. through login details from the social network are asked to confirm consent whether the service provider of the given social network can hand over to Orfeo Office s.r.o. certain information, such as your name, email address, profile picture, posts, comments, and other information about your social network account.

This information is provided to Orfeo Office s.r.o. available only because the social network login system is set up this way; Orfeo Office s.r.o. but only those of your email address will be used. The e-mail address from the social network will be entered by Orfeo Office s.r.o. to your account. If you do not wish to log in via the social network in the future, you can use this email address.

If you do not want to social network this information with Orfeo Office s.r.o. shared, do not use Orfeo Office s.r.o. login details from the social network, but create specific login details for the Orfeo Office s.r.o.

1.3 Purchase of products on the website of Orfeo Office s.r.o.
When you purchase a product on Orfeo Office s.r.o., Orfeo Office s.r.o. obtains certain personal information from you, such as your name, address or telephone number. This data is used to process and implement your order. We do not track or store your credit card information. If when shopping on the website Orfeo Office s.r.o. if you use a payment card, the data from this payment card is processed by the independent company Global Payments Europe s.r.o. We recommend that you read the security policy of Global Payments Europe s.r.o. thoroughly studied.

1.4 Communication with Orfeo Office s.r.o.
When you contact our customer support (by email, phone or in person), we may collect other personal information, such as name, email address or preferred method of communication, as well as information about the products we own, such as serial number or date of purchase. . We may also create event logs that are used to diagnose problems with the performance of a product or service and to collect information related to that problem. We use this information to provide you with customer and product support. We may also access your account with our company Orfeo Office s.r.o. so that we can provide you with the necessary support. As part of improving customer service, we may, in accordance with applicable law, record and analyze your communications with customer support representatives, as well as analyze the feedback we receive through voluntary customer surveys.

We may use your personal information to communicate with you, for example in negotiations about your account or transactions, to provide important information about your products or applications, to send notifications of significant changes to this privacy statement and in accordance with applicable laws; options listed in the section Your options related to marketing correspondence also when sending information about products or services of Orfeo Office sro

1.5 Other cases of handling personal data in Orfeo Office s.r.o.
Orfeo Office s.r.o. may use personal data for internal statistics purposes and for marketing or operational purposes, such as creating sales reports or monitoring and analyzing demographics, user interests, shopping trends and other trends with its customers.

2. Companies with which Orfeo Office s.r.o. may share your personal information
2.1 Service Verified by customers of Heureka Shopping s.r.o.
We find out your satisfaction with your purchase by means of e-mail questionnaires within the Customer Verified program, in which our e-shop is involved. We send them to you every time you buy from us, if in the sense of § 7 paragraph 3 of Act No. 480/2004 Coll. about some information society services, you will not refuse to send them. We process personal data for the purpose of sending questionnaires within the Verified by Customers program on the basis of our legitimate interest, which consists in ascertaining your satisfaction with your purchase from us. We use a processor, which is the operator of the portal, to send questionnaires, evaluate your feedback and analyze our market position; For this purpose, we may pass on information about the purchased goods and your e-mail address. Your personal data is not passed on to any third party for its own purposes when sending e-mail questionnaires. You can object to the sending of e-mail questionnaires within the Customer Verified program at any time by rejecting other questionnaires using the link in the e-mail with the questionnaire or to express disagreement when completing the order. In case of your objection, we will not send you the questionnaire further.

Any transfer of personal data from Orfeo Office s.r.o. in the European Economic Area (EEA) or in Switzerland to Heureka Shopping s.r.o. it is carried out in accordance with the model contractual arrangements approved by the European Commission.

Orfeo Office s.r.o. is required to comply with the privacy principles set out in this statement.

2.2 Providers of social network services
From time to time, we provide e-mail addresses of selected Orfeo Office sro customers who have agreed to send marketing materials regarding Orfeo Office sro products and services to social network service providers to display advertisements for us on these networks to users who have certain common characteristics. (for example, demographic data or interests) with selected customers of Orfeo Office sro

If you request to receive an e-mail notifying you that a particular product or service of Orfeo Office s.r.o. in sales, we will use this address to send you the appropriate notification, but we may also pass it on to a social networking service provider who is displaying ads for us on that product or application on its network.

2.3 Service Providers
We use the services of independent providers who provide us with certain activities, such as making your purchase and delivery, processing card payments, sending e-mails, providing advertising, analyzing the use of our website and applications, monitoring the effectiveness of our marketing campaigns or connecting users with social networks. We only share your personal information with these third party service providers so that they can provide the relevant services for us.

2.4 Ad Event Logs
For example, if you use Orfeo Office sro, which contains ads, we may collect information about what ads you have displayed, how often you have clicked on the ads, or how often you have taken another action, such as saving a coupon or finding a route to a place listed in the ad. . This data is collected so that advertising service providers can offer you content and ads that may be of interest to you.

2.5 Other disclosures and disclosures
We may share your personal information with others if we have your consent in accordance with applicable laws.

In accordance with the laws in force in your jurisdiction, we may also disclose your personal information to others if we believe it is necessary or appropriate:

a) in accordance with applicable laws and regulations, including laws and regulations in force outside your country of residence;

b) to comply with the requirements of the legal process;

c) so that we can respond to requests from law enforcement agencies and officials, including law enforcement agencies and representatives outside your country of residence;

d) to assist and support the investigation of theft concerning the products or property of Orfeo Office s.r.o .;

e) for the purpose of enforcing any of our terms or principles;

f) for the purpose of protecting our operations or operations performed by any of our affiliates or affiliates;

(g) for the purpose of protecting the rights, protection of personal data, security or property of Orfeo Office s.r.o., its affiliates or subsidiaries, your person or other persons or parties;

h) for the purpose of using available remedies or limiting damages that we may suffer.

We may also pass on information to an associated company, branch or third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other arrangement of part or all of the company, property or shares of Orfeo Office sro, especially in connection with bankruptcy or similar procedure.

3. Possibilities of sharing your personal data and giving instructions to Orfeo Office s.r.o. regarding the sharing of your personal data
3.1 Boards, discussion forums
Some Orfeo Office s.r.o. websites and applications offer bulletin boards, discussion forums, chats, blogs, and similar tools that you can use to post information, news, and materials. Please note that any information you post on the Website through such Services becomes public information and may be accessible to website visitors and the general public. When deciding on the publication of personal data or other information on our websites or applications, we recommend acting very carefully and judiciously.

3.2 Promotions
If you participate in draws, contests or similar promotions, we may use the information you provide as part of these promotions. If the terms of the promotion regarding the handling of personal data are in conflict with this privacy statement, the terms and conditions of the promotion apply.

4. Cookies and other technologies
In cooperation with third-party analytics service providers, we collect certain information each time you visit our site to help us determine how you and other visitors to Orfeo Office s.r.o. you use, and get aggregate statistics regarding site usage and response speed. This information includes the IP address, the geographical location of the device, the type of browser, the language of the browser, the date and time of your request, the length of your visit, demographics, pages viewed and clicks (such as links). We may use cookies, pixel tags, web beacons, clear GIFs and similar tools on our websites or in our e-mail messages to collect and analyze this data. This information helps us provide better and more relevant web content, monitor the effectiveness of our ads, identify and correct potential problems, and improve the overall web environment. We may also entrust third-party service providers to provide web advertising on our behalf. These providers may use pixel tags and similar technologies to gather information about visits to our websites and may then use that information for targeted advertising.

If you don't want information to be collected using these technologies, you can use a simple procedure: most browsers offer the ability to automatically reject many such technologies, or give you the choice of whether to accept or reject them. In addition, if you live in a country whose laws require you to obtain your consent to the use of cookies on our site, you will be able to adjust your cookie settings on the site except for certain cookies that are necessary for the main site to function and therefore you cannot choose to disable them. .

In certain cases where we use Adobe Flash Player to provide special content, such as videos or video clips, we use locally stored objects, so-called Flash cookies. Flash uses these technologies to remember settings, preferences, and usage similar to browser cookies, but Flash cookies are not controlled by your web browser. Learn how to manage your storage and privacy settings for Flash cookies here.

We monitor and collect user data regarding the use of the Orfeo Office s.r.o. This analytical information includes date and time, language settings, user behavior (for example, functions used, frequency of use). Orfeo Office s.r.o. uses this data to improve the quality and operation of websites, to develop and market products and features that work best for you and other users, and to quickly identify and fix any usage issues.

Here is an example of independent providers of analytics and similar services that we currently use:

4.1 Analytical services:
Google: We use Google Analytics to track site usage statistics and demographics, interests and user behavior on our site. In some mobile applications, we also use Google's Firebase service, which helps us monitor the effectiveness of marketing campaigns and ads. We also use the Google Search Console, which allows us to find out how visitors get to our site and helps us optimize our search engine. More detailed information on how we can use this analytical information and how you can regulate its use can be found here.

Social networks: Independent social networks that provide interactive plug-ins or social networking features (such as linking to a Facebook or Google account and finding friends or tagging a page as a Like) on Orfeo Office sro may use cookies and other elements (such as web beacons) to obtain information about your use of the website or applications. The use of this data by a third party is governed by the privacy policy available on the website of the relevant social network. We encourage you to read these guidelines carefully. These third parties may use cookies and other tracking elements for their own purposes and link information about your use of our website with the personal information they hold about you. We may also obtain analytics data from social networks to help us measure the effectiveness of our content and ads on social networks (such as impressions and clicks).

5. Links, Third Party Applications and Third Party Privacy Policy
Orfeo Office s.r.o. take appropriate security measures to help protect personal data entrusted to it against loss, misuse, unauthorized access and unauthorized disclosure or modification. See for more information.

5.1 Security
Orfeo Office s.r.o. take appropriate security measures to help protect personal data entrusted to it against loss, misuse, unauthorized access and unauthorized disclosure or modification. More detailed information on the measures taken by Orfeo Office s.r.o. in the data security area, see, where you can also report a possible security risk or incident.

5.2 Your options regarding marketing correspondence
Our company Orfeo Office s.r.o. may use your personal information to send marketing correspondence (such as e-mails) related to products in accordance with the customer administration's e-mail preferences consent settings. We do not share personal information with third parties for the purpose of sending marketing materials to those third parties.

If you do not wish Orfeo Office s.r.o. marketing materials, adjust your e-mail preferences in the customer administration or in the marketing e-mail from Orfeo Office s.r.o. click on the link to unsubscribe.

5.3 Principles concerning children
Our websites are not intended for children under 16 years of age. We ask persons under the age of 16 to provide their personal data to Orfeo Office s.r.o. did not post through our sites. If we find that we have collected personal information about a child under the age of 16, we will take steps to delete that information as soon as possible. If you have information that the Orfeo Office s.r.o. used by a person under 16 years of age, please contact us at

5.4 Updating the privacy statement
This privacy statement may change from time to time as we continually add new products and services, improve existing offerings, and change technology and applicable laws. For information on when this Privacy Statement was last modified, see the "LAST UPDATE" label at the top of this page. All changes take effect upon publication of the revised Privacy Statement on our respective websites. We will notify you if such changes are material and, if required by applicable law, we will ask for your consent. In accordance with applicable laws, the notice will be sent to you by e-mail or will be published in the form of a notice of changes on the relevant website, products or applications.

5.5 Retention of personal data
Your personal data will be stored for the time strictly necessary to fulfill the purpose for which it was obtained, as stated in this privacy statement (except where the law provides for a longer retention period).

6. Options for checking, editing, updating and deleting your personal data
Orfeo Office s.r.o. takes reasonable steps to ensure that the personal information we collect is accurate, complete and current. You can request access to your personal data and request that incorrect or incorrect data be updated. You can also request the deletion of your personal data and account with Orfeo Office s.r.o. Orfeo Office s.r.o.n will respond to your request as quickly as possible in accordance with applicable laws. For your protection, we can only process requests for personal information associated with the specific email address you used to submit your request, and in certain cases we must verify your identity before making your request. We may refuse to process requests that violate the privacy of others, are very impractical, or would require us to perform an activity that is not permitted by applicable law. In addition, applicable laws may require us to retain certain personal information for an extended period of time for archiving purposes, such as records of purchases for warranty and accounting purposes.

You can request access, repair, or removal as follows:


By post: Orfeo Office s.r.o., Chelčického 95 / 13A, 370 01 České Budějovice, Czech Republic


Consent to Personal Data Processing (GDPR)

In accordance with the General Data Protection Regulation 2016/679 of 27 April 2016 (GDPR), I hereby grant my consent to the processing of my personal data to the extent of contact details at, Chelcickeho 95/13A, 37001 Ceské Budejovice data, email address and telephone number for the purpose of processing:

  • Orders of goods and services
  • Personal data will be processed into the Verified by Customers program for the period necessary for that purpose in accordance with the retention and retention policy and applicable legal provisions.
  • sending newly generated passwords

Personal data will be processed by the company for a period of 10 years from the granting of consent.


Your e-mail:


Consent to the processing of Personal Data for the stated purposes can be revoked at any time at the same address by checking the box "No, I do not agree". The withdrawal of the consent shall not affect the legality of the processing based on the consent given prior to its withdrawal.

Please note that you have the right to access the personal data provided, the right to correct, update or delete it, or to restrict processing. You also have the right to object to the processing, as well as the right to the portability of that personal data. You also have the right to lodge a complaint with the Office for Personal Data Protection.




Consent to send a satisfaction questionnaire within the Verified by customers and program

Your e-mail:



Personal data will not be subject to automated individual decision-making, including profiling, within the meaning of Article 22 of the General Regulation when processed for these purposes. The provided personal data will be processed automatically in electronic form or manually in written form.